Client Services
Still have questions? Speak with a specialist
Our gemologists are available by appointment, remotely or in person, at your convenience.
Payment / Delivery
GemBox accepts international bank wire transfers, Visa, Mastercard, American Express, Apple Pay, Google Pay, TWINT, and selected local payment solutions depending on the destination country.
For certain regions and order values, additional payment options may be available. Our Client Services team will be pleased to assist with any specific payment requirements.
Yes. Bank transfer is available for all orders and is frequently the preferred method for significant gemstone acquisitions and bespoke jewellery commissions. Full payment instructions are provided during checkout or directly by your GemBox advisor.
GemBox delivers to a curated selection of destinations worldwide, including Switzerland, all European Union member states, the United Kingdom, Monaco, Norway, the United States, Canada, Japan, Singapore, Hong Kong, and the United Arab Emirates, among others.
Every shipment is arranged through specialist logistics partners with expertise in the secure transportation of high-value gemstones and fine jewellery, and is fully insured throughout transit.
Creations held in stock are generally dispatched within one to three business days and delivered within two to seven business days thereafter. Bespoke commissions follow a personalized production schedule, which will be communicated to you at the outset of your project.
For rare gemstone sourcing requests, a delivery estimate is provided once stone availability, certification requirements, and any additional specifications have been confirmed. You will always receive a clear timeframe before your order is finalized.
Yes. Every GemBox shipment is fully insured from the moment of dispatch until successful delivery and acceptance by the recipient. Clients may purchase with complete confidence knowing that their creation is protected throughout its journey.
